BT voice speakerphone

[Bobbyboy169]

When I answer one of my 3 bt digital voice phones it is always in speakerphone mode. Although I can turn it off after I answer the phone how do I stop it answering in speakerphone as the default?

[jac_95]

Hi Bobbyboy169,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[rbz5416 · Accepted solution]

Does it go to speaker as soon as you lift it from the cradle or when you press the green button? If the latter it could be the auto answer setting is turned on. So the call is actually answered when you lift the phone & then pressing the green button turns on the speaker. This is described on P,25 of the manual.

If not that then try a reset of the handset, described on the same page.

[Bobbyboy169]

Thanks for advice. Auto answer was on.