Voicemail Essentials ring time

[wkirkman]

Hello,

I have already raised this as a fault with BT but as of yet not had any feedback since 26th November. My Voicemail Essentials with Digital Voice is stuck on 4 rings before going to Voicemail. I want it on 7 rings but no matter what change you make on My BT or the My BT app, it reverts back to 4 rings. Rang BT to ask them about it and they — with confidence — changed it on their end only to find that I was correct, and even when they tried to change the setting it reverted back to 4 rings immediately.

Anyone else experience this? If so, was there a resolution?

Thanks.

[jac_95]

Hi wkirkman,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[chrisjp]

Have you tried calling 1571 on your phone and using the menu there to get to changing the ring delay? The "medium" setting corresponds to 7 rings and I've set my plugged in phone voicemail to 6 rings so that it answers first, but the call goes to BT voicemail when I am out of the house (and I switch off my in-house voicemail)

[wkirkman]

Gave it a try upon your suggestion, and on the phone it says it is then set. But when checked? 4 rings still. Worth a try but unfortunately appears to stay the same going down that avenue too.

[NeilO]

Hi @wkirkman I know this may sound like a silly question, but do the handsets you have connected to your Hub have it's own answer phone facility and could it be that answering the calls after 4 rings?

Neil

[wkirkman]

@NeilO

Nope, only 1571. No other answer phone. But it’s much simpler to define than that.

I change this to Medium - 7 rings, click save.

 
Then I close the app entirely, come back to it:

 as you can see from the time stamps on the phone, the setting simply won’t hold.

And when tested it is going to 1571 on only the 4 rings.

[NeilO]

@wkirkman no problem, you can't get any clearer than that. It's not something I've seen before but I'm sure we'll be able to get it looked into. I'll send you a private message so you can get in touch with your details.

Thanks
Neil

[wkirkman]

Thanks - have now sent a reply back to you.

[Jane2018]

I hope when I am switched to digital voice this does not happen (I have BT call minder and my own voice mail on that too) as I often run like a young gazelle (well may be like an elderly elephant these days) sprinting from distant integral garage or garden to get calls in my home office and I need a long period.

When I go out I simply in two seconds take both corded landlines "off the hook" which makes them go straight to voicemail. Hopefully digital voice will be exactly the same when I got out - yet another point I may need to check - that you take them off the hook and voice mail kicks in again as the phone thinks you are engaged on another call [ stopping any call waiting or awful new features like that will be yet another digital voice duty I will have to do too I suppose] may be without the current landline screeching phone off hook noise we get now when I do phone off hook.

[DanielS · Accepted solution]

Hey @wkirkman,

Thanks for taking the time to message us originally.

In case anyone was following this, @wkirkman turned off their Voicemail and reactivated it. This then allowed the ring time changes to correctly write back and update as they should have originally.

If you ever need a hand in future, please, drop me a line 🙂

Thank you
DanielS