Since DV was installed a week ago, the call screening on our BT8500 isn’t working properly. Some calls from people on our contacts list come through without screening as before but some are screened including me . When this happens none of our 3 handsets ring or show any name on the caller display. I can hear faint ringing a couple of times before the call screening kicks in. I am a carer for my husband who has dementia and need to be able to ring home easily. At the moment he would not realise that I was trying to ring. I have deleted and replaced the contact names affected but that didn’t change anything. However, the contacts who get through as before are either using BT landlines or BT/EE mobiles. Surely this can’t just be a coincidence? One contact who has both numbers listed can get through on his BT landline but is screened when he rings from his 02 mobile. I have spoken to BT twice, the first time they said it was a problem with the equipment which it obviously isn’t , the second time they suggested removing the 1571 service which has happened. Has anyone any ideas about the cause of the problem before I tackle BT again. Just to say that the call screening is vital to reduce unwanted calls that my husband would try to answer.
