Being Moved over to Digital Voice

[Rockintone]

Hi,

I got an email from BT saying they are moving me over to digital voice in December.

I am currently with BT for my broadband with Smart Hub 2 but with conventional broadband not full fibre/FTTP.

Does this mean that as part of the switch over to digital voice I will get FTTP,  ie a new cable from the street to my house and new wall mounted box in my living room?

The email just mentioned an engineer visit but no details of what will be done.

Thanks in advance for any advice/info.

[jac_95]

Hi Rockintone,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[Keith_Beddoe]

No, digital voice works over FTTC just as well.

Copper is staying for areas that do not have FTTP.

[Rockintone]

Hi Thanks for the reply, my area does have FTTP (its in my street) its just that I haven't upgraded yet.

Just checked my email, now I have one telling me I am getting upgraded to FTTP for free and that engineer will install new equipment/drill hole in wall etc - so now I am clear.
Thanks anyway.

[Jane2018]

Also do consider if you do want that upgrade  to fibre to the premises - some people prefer not for various reasons and I presume you have a right to refuse. You have to take the digital voice but not FTTP.