Caller ID not working with Alexa Digital Voice

[Fionaw72]

Hi 

Can anyone tell me how to get caller display working with the new digital voice Alexa BT phone that we received when moving over to fibre. Caller display/id worked perfectly before the move. I have tried removing from my call options online and adding back in but it doesn’t work. 

Many thanks!

[jac_95]

Hi Fionaw72,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.