Caller display

[mikec52]

Hi, I have a BT Advanced Phone Z which can handle caller display and I have caller display enabled on my BT account. The phone does not display incoming callers numbers, can anyone suggest a fix for this please?

[Peter_W]

Good morning @mikec52.

Welcome to the BT Community Forums!

Is it Digital Voice you're using at the moment, or is it still using the traditional copper phone network?

Peter

[mikec52]

Still on good old copper Peter

[Peter_W]

Thanks @mikec52, can you please try dialling *#234#  from your handset? 
This should confirm 100% if you've got this set up on your account.

Has this ever worked for you in the past, too?
Peter

[mikec52]

Thanks for the suggestion Peter, no, I've not tried this before. I've given it a go but sadly all I get is a message advising that caller ID will not be displayed. Checking my BT account shows that caller display is supposedly activated (if I try to add as new the order page tells me that it already in place, if I look under Your products/your landline it shows caller display under Your landline features, however if I click on the manage button for caller display it takes me to the order page which say that it is already active).

[Peter_W]

Thanks for confirming that @mikec52.

Sometimes if the batteries in your handset are running low this can affect Caller Display, so it's worth taking a look at these.

It's worth checking to ensure there aren't any other devices that could be causing interference nearby too.

If you continue to struggle, I'd recommend reaching out to our technical helpdesk, and they'll be able to get your fault logged and make sure we've checked everything at our end too.

Peter

[mikec52]

Hi Peter, batteries are OK and no other live equipment nearby so I'll give the tech guys a try.

Many thanks for your suggestions. 

[Peter_W]

Thanks @mikec52!

Keep us posted on how you get on 😊

Peter

[mikec52]

Hi again Peter, the tech guys have passed it on to Openreach...

[Peter_W]

Thanks @mikec52, I'm confident they'll be able to help you get this sorted!

You take care,

Peter