Calls Guardian

[colby123]

My bt calls guardian will not let my VIP listed numbers through .

[RIC9380]

Which phone are you using to access Call Guardian?

[Keith_Beddoe]

@colby123 

Make sure that caller display is enabled on your line.

https://www.bt.com/help/landline/calling-features-and-security/all-about-caller-display

[colby123]

BT4600   IT was OK until my package was renewed to halo three on 11th July

[Keith_Beddoe]

@colby123 

Please check to see if Caller Display is switched on by entering the
code * # 234 #. If it's active you'll get the message Caller identity will
be displayed.

There a common problem where the exchange configuration is lost, and is out of sync with the account.

To fix it, they need to remove the caller display option from MyBT, and progress that order.

Then wait 24 hours and add it again. That will reload the customer profile within 24 hours.

I assume you are not on BT Digital voice, as the options are different, as it has to be enabled my managing your Digital Voice options.