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TraceyH
Beginner
365 Views
Message 1 of 10

Cancelling Caller Redirect

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I seem to have been charged for caller redirect for 3 years no not realising I was still paying for the service.  Arghhh!  How can I cancel this please.  

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9 REPLIES 9
Keith_Beddoe
Distinguished Sage
Distinguished Sage
362 Views
Message 2 of 10

Re: Cancelling Caller Redirect

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@TraceyH 

I have asked a moderator to help.

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TraceyH
Beginner
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Message 3 of 10

Re: Cancelling Caller Redirect

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Thanks, it would be great to get it cancelled asap, I can't seem to find a way to do it online and its not listed in 'my products'. I've tried calling the billing team but just can't get through.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: Cancelling Caller Redirect

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@TraceyH 

They should post on this thread, probably tomorrow morning.

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-Richie-
Guru
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Message 5 of 10

Re: Cancelling Caller Redirect

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The Billing team deal with cancelling caller redirect, it's a service offered when people move home and can't retain the existing telephone number.

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DavidM
Moderator
Moderator
305 Views
Message 6 of 10

Re: Cancelling Caller Redirect

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Hi @TraceyH and welcome to our community.

Thanks for posting about the caller redirect, sorry you're having problems cancelling it. I can help you. I'll need a few details so I'll drop you over a private message now so you can get in touch.

Cheers

David

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DavidM
Moderator
Moderator
263 Views
Message 7 of 10

Re: Cancelling Caller Redirect

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Hi @TraceyH ,

Did you get this sorted? If not my offer of help is still there.

Cheers

David

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TraceyH
Beginner
260 Views
Message 8 of 10

Re: Cancelling Caller Redirect

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Hi David, thanks so much. I did manage to get hold of somebody in billing who has raised a ‘DI’ ? for me. I’m expecting a response from one of the managers. Fingers crossed.

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DavidM
Moderator
Moderator
252 Views
Message 9 of 10

Re: Cancelling Caller Redirect

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Let me know how you get on @TraceyH .

Cheers

David

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JohnC2
Moderator
Moderator
127 Views
Message 10 of 10

Re: Cancelling Caller Redirect

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Hi @TraceyH, I've checked and can confirm the Caller Redirect service was cancelled after your call. 

Cheers

John

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