Cannot make calls with Digital Voice

[retrieve]

We were switched to DV 2  days ago.  We have a very up to date fast broadband connection,  installed about 2 years ago.

Our Smart Hub 2 is out of wifi range of our Master Panasonic cordless phone, the other cordless phone is within range.

We paired the adapter with the smart hub and had a steady green light.  When plugged in next to the main phone the light changed to intermittent flashing (a fault?) and the phone had an engaged signal.  We then tried plugging the main phone directly into the router and suddenly received an incoming call, but still no dial tone - just the engaged signal.

We tried the adapter in lot of other power outlets and it only worked in the rooms where we get Wifi reception.

We have 2 corded phones - one in a barn and the other in our bedroom and have tried disconnecting these but that has not helped.

We are waiting for a call back from BT, but any help in the meantime would be much appreciated - everyone on the forum sounds so knowledgeable.  We are not at all tech savvy and were quite happy with the old phone connection!

[imjolly]

did you read the FAQ on DV it may help.  DV works on DECT not wifi

https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-FAQs/td-p/2207485

[retrieve]

Hello, 

Thank you very much for your advice

I have had a good look at the link that you very kindly sent, so can see that Wifi isn't the problem.

The Base set is still not  working in it's original position and the Adapter is still showing that there is a fault.  I have checked the Panasonic KX-TGC42OE and it is a DECT phone

If we plug the base set into the Router,  or the Adapter plugged in next to the router, we still get an engaged signal but can actually dial out.  We can also receive calls.  The corded phone also works when plugged into the router.

We really need the base set in the original place as it's my husband's office, so any more advice would be welcome.

Thank you

[licquorice]

Can you not plug the adapter and base station into a socket at an intermediate location between hub and office to allow the hub to connect to the adapter and the handset to the base station?

[retrieve]

We have been able to do as you suggested and the phone now works about 10 ft away from the office.  We had to go out so will try in the office itself tomorrow. 

Another option is to leave the Base set by the Router and use the corded phone in the office.  Will we ever get a dial tone back??

Thank you so much for your help.

[retrieve]

The base set still does not work at all in the office,  and the handset has such bad reception there that it's unusable - wherever the Base set and Adapter are.

The Base set and Adapter are now in the kitchen where at least they work, but no use at all for my husband in his office.

So we now have one out of 4 phones working, still with an engaged signal, but we can make outgoing calls.

The router for our superfast broadband was moved to a room that we very rarely use so is not suitable for a phone.

BT, out of the blue, are sending us another Adaptor - is there any way we can make use of that to get the office phone working, please?

Sorry for all the questions, but it is frustrating that last week we had a perfectly good phone service and now we don't!

[imjolly · Accepted solution]

have you checked you don't have a message waiting on 1571.  this is active automatically when using DV

[retrieve]

Oh yes, that worked - 9 messages, and now we get a dial tone and hopefully we can get our answer phone working again.

Many thanks

[Keith_Beddoe]

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@retrieve wrote:

Oh yes, that worked - 9 messages, and now we get a dial tone and hopefully we can get our answer phone working again.

Many thanks

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Make sure you set 1571 to the maximum number of rings before it answers, otherwise the call will never get picked up by your answerphone.

[retrieve]

I spoke too soon - we are now back to engaged tone,  and  can't dial either 1571 or any other number.  Incoming calls still work.

Thanks