DV Alexa handset going to music when answered

[keith840]

I have digital voice with 5 type Alexa handsets working perfectly since installed in June 2023 but now when a call comes in on occasions one of the handsets when picked up goes straight to music you have to go to another handset to answer call. Not always the same handset shows this fault.

[jac_95]

Hi keith840,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

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[keith840]

I had this problem with 5 Alexa type handsets it was a deferent one each time changed all the batteries to new ones problem went away.