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Message 1 of 3

DV: Please contact your account holder to manage this feature

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My Dad has just switch to Full Fibre and DV. I'm authorised to speak on his behalf relating to his BT account.

We've just realised that DV Voicemail Essentials is active. He would prefer to use his BT8610 Trucall Blocker answerphone that is plugged into the SH2.

We logged into bt.com, and went to the product page - where we saw....

Contact Account Holder.JPG

Looking at his bt.com account he was set as "Account Manager". I'm not sure why - has this something to do with myself being able to speak on his behalf? I don't think it does.

We swapped his logon to "Account Holder",

BarkingMadBarking_0-1687275008341.png

 

but after logging out/in, we still don't have any access to his DV features.

 

Can anyone help?

Thanks

Paul

 

 

 

 

 

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Message 2 of 3

Re: DV: Please contact your account holder to manage this feature

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Message 3 of 3

Re: DV: Please contact your account holder to manage this feature

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After a short wait, it appears to be OK

 

BarkingMadBarking_0-1687278680639.png

 

I've just changed it from 7 to 10 rings.

 

BarkingMadBarking_1-1687278766461.png

 

An "off" option would be useful.

Not everyone wants to deal with voicemails, irrespective of whether they have their own dedicated answerphone built into their analogue handsets or whether they use the newer advanced/essential DV handsets.

 

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