Digital Voice - 2 off Essential Digital Home Phones

[ohforgawdsake2]

Hi the web site page for digital voice says you can either get an advanced phone with Alexa or 2 Essential phones.

However, the shop is only showing advanced phone and I do NOT want to link Alexa and the data sink of Amazon to my BT account / personal contacts...

So - how can I order the two free Essential DV phones?.

[jac_95]

Hi ohforgawdsake2,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

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[VeteranISPUser]

Hi @ohforgawdsake2   There is no compulsion to link the Advanced phones with Alexa to Amazon Alexa. The fact that it has Alexa built in doesn’t mean you have to use it.

[ohforgawdsake2]

ok thanks for that but i'd rather have the two basic phones so my request remains how to order the basic phones.

[NeilO]

@ohforgawdsake2 Have you been sent this link to place your order for your free digital voice equipment?

Thanks

Neil

[ohforgawdsake2]

yep it was that link.
The sales part of BT retail has this page https://www.bt.com/broadband/digital-voice
which states that on DV you get one advanced or Two free Essential Digital Home Phones.
SO how does one get two essential DV phones?

[licquorice · Accepted solution]

Call 150

[ohforgawdsake2]

Rang 150 and having pfaffed about with their menu system eventually got to speak a live person.

Oh they said i'll put you through to the DV Helpdesk.  Odd I said why is that not on the main menu.  No idea they said.

Anywho - 2 basic phones arrived today via Royal Mail.