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rekrab999
Beginner

on ‎29-10-2023 15h21

1,839 Views
Message 1 of 7

Digital Voice Adapter

Ive been sent a Digital Voice Adapter by BT to allow my home office phone to work - as it stopped working after we moved to BT Digital Voice.

I have "registered" the adapter successfully when it is next to our main router in the living room (ie. steady green light), but as soon as I then plug in the adaptor in my office where it is needed, it returns to the flashing green light, and the office phone still does not work - despite there being a strong Wifi signal in the office with a BT booster disc.

According to the instructions - "Once registered to your Smart Hub, your Digital Voice Adaptor will remember its link, even if you unplug it and move it elsewhere around your home". NOT TRUE - IT DOESN'T !!

A BT engineer attended a week ago - could not get it to work - and said there must be a fault on the adaptor, and I should order a replacement. I have done this, the replacement has arrived and is doing exactly the same thing!

I despair! Any thoughts? All I want is a working landline telephone in my home office, which is what I had before we were compelled to move to Digital Voice!!

Thank you!

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6 REPLIES 6
Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎29-10-2023 15h25 - edited ‎29-10-2023 15h27

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Message 2 of 7

Re: Digital Voice Adapter

@rekrab999 

Welcome to this user forum for BT Retail phone and broadband customers.

The DV adapter uses DECT, not Wi-Fi, so booster discs would make no difference. The DV adapter needs to be nearer to the home hub, or your phone needs to be connected directly into the phone socket on the back of the home hub.

How was the phone in your office connected before DV?

See https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-FAQs/td-p/2207485

 

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rekrab999
Beginner

on ‎29-10-2023 15h32

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Message 3 of 7

Re: Digital Voice Adapter

Prior to our transfer to digital voice, the phone had it's own landline socket in our office.
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rekrab999
Beginner

on ‎29-10-2023 15h36

1,822 Views
Message 4 of 7

Re: Digital Voice Adapter

The home hub is at the front of the house in the living room. The office is at the back of the garage - at the back of the house. It's impracticable to run a lead all the way from the living room to the office!
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imjolly
Distinguished Sage
Distinguished Sage

on ‎29-10-2023 15h38

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Message 5 of 7

Re: Digital Voice Adapter

are you on FTTP or FTTC



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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎29-10-2023 15h39

1,819 Views
Message 6 of 7

Re: Digital Voice Adapter

See the FAQ, you can wire the home hub socket back into your existing phone wiring.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎29-10-2023 15h42

1,811 Views
Message 7 of 7

Re: Digital Voice Adapter

https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-FAQs/td-p/2207485



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