Digital Voice Free Adaptor

[mike20021969]

I need to order an adaptor to plug the phone into.

I enter our phone number on the bt.com/dvequipment page and I saw the voucher code.

But something happened and I had to start over again. Now when I put our phone number in, all I get is "This code is currently being used" and the overlay message on that page won't let me go any further, plus I didn't get chance to make a note of the voucher code.

What do I do now?

PS I also tried texting ADAPTOR to 61998 nothing has come back on that either.

[Keith_Beddoe]

@mike20021969 

I believe that  only applies to those customers who are part of the bulk migration process.

Have you been forced to migrate to DV by BT?

[mike20021969]

Last week I got an email about it, plus a letter arrived today.

This also mentioned about needing an adaptor. Incidentally, I tried again via computer (rather than phone) and the vouched code DID appear again so I was able to order.

You mentioned forced, so is this Digital Voice optional?

If yes, what happens if I refuse it?

[licquorice]

You don't NEED an adapter, phones and cordless base stations can simply be plugged into the socket at the rear of the hub. The adapter is simply a portable phone socket.

You can still request one from customer services if you actually require one.

Digital Voice is not optional.

[imjolly]

there is a lot of helpful information on DV here   https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-FAQs/td-p/2207485

[mike20021969]

Thanks for all the info.

The phone and router are in different rooms hence the need for the adaptor.

[rose19mary]

I am unable to order free adaptor what do I do

[licquorice]

Have you actually read the thread? You don't need one, but you can order and pay for one if you really want one.