Digital Voice - How to disable voicemail function

[viton]

Try being deaf and saying the same thing. On top of that, many leaving messages are either dodgy callers, scams, etc) or someone trying to sell something Its hard enough for someone aged 97 to survive in this new digital age without having al this **bleep** to deal with.  besides, since digital voice was installed at mothers 150 doesn't work so she can't get help if she wanted to. So much for modern tech. BT have scrapped email to their help service and request people to use snail-mail!

[gg30340]

@viton 

If you want anybody to make sense of your moans and groans could at least but the name of the person that you are replying to at the start of your posts. 

To do that press the keyboard "shift" key and the "@" key and this will bring up a list of all the names of people that appear in this thread then you select the one that you are replying to.

This will insert it at the top of your reply.

[viton]

Can't call customer services, 150 isn't working since digital voice was installed at my mothers address. Besides she is very deaf and it's difficult for her to speak ton the phone. She just gets by talking to her friends and families as she has no switchboard and crazy message to deal with. Why is 150 no working from some digital voice lines?

[HHGTTG]

To add insult to injury I have been told that switching someone over the DV with Full Fibre Essentials results in loss of one's calling plan, say 700 minutes/month and then it is up to the customer once again to contact CS and re-instate it only now it's Anytime Calls at considerable more cost. It's a racquet and that is why since march I keep on cancelling my switchover when I get that email from Openreach were it gives one the opportunity to decline the upgrade. We'll now be almost into 2026 and I will still be cancelling if the email gives me that opportunity.

[hill_mr]

Is there any way to do this without having to login to the account?

My issue is I am the LPA of the account holder who is not able to login to the account. She is elderly and not able to hear/answer the phone before voice mail kicks in.

[JO666]

Phone the helpline, they sorted it out for me straight away.

[Tim123]

@viton - Have you tried 0800 800 150 and 0330 1234 150?
150 is simply the internal short version of the above (for BT customers only). The full-length numbers should definitely work, regardless of the provider used for making the call.

[Tim123]

Phone the helpline, they sorted it out for me straight away.

@JO666 - Seconded. I did this and unanswered calls now ring for approximately two minutes / forty rings before timing out / disconnecting. They do not go to Voicemail at all - zero, nada, zilch!

[hill_mr]

Yes,  It all worked fine (actually the same as BT analog) after I managed to reach them.
This is the number when calling from overseas 0044 150 174 7714