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Message 1 of 13

Digital Voice Hub Backup

Hi - I have just read the FAQs on Digital Voice which says my contacts will be stored on the hub and not my handsets/base phone (I am doubtful of this but let's assume it's true).and that if the hub is replaced or reset I will lose my contacts. It says the contacts can be backed up to my PC. When I go to the hub manager and do the backup it seems to say I can select a file to store them in it doesn't let me do this and stores them in a file called hub.conf. It doesn't say where this is on the PC and when I try search it can't find the file. Can anyone advise a) whether I will lose the contacts from my handset and b) where is the backup, or how to change it to a destination of my choice.

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Message 2 of 13

Re: Digital Voice Hub Backup

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Message 3 of 13

Re: Digital Voice Hub Backup

Hi @JSMills 

It is difficult to give precise instructions as it depends on which OS you are running on your PC and the software release on your SH2.

The default will be the Download folder on your PC. In my case Windows 10 Pro and v0.33.00.12274-BT the file is named contacts.vcf.

Obviously when found you can rename and move the file to wherever you like. I save mine in the cloud with the date like contacts_2022_06_10.vcf and backup every time a new contact is added. 

how-find-downloads-folder-windows-10-2.jpg

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Message 4 of 13

Re: Digital Voice Hub Backup

To add to the above:

If you log-in the the SH2 and go to Advanced settings > System > Backup / Restore you can then "make a back up copy of all your Hub's settings" to a file on your computer called by default 'hub.conf'.

If you log-in the the SH2 and go to Phone > Contacts you can then "Export your phone contact data to a file" on your computer called by default 'contacts.vcf'.

Philip
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Message 5 of 13

Re: Digital Voice Hub Backup

Hi @JSMills 

Apologises, having just reread your question you appear to be backing up the hub configuration and not the phone contacts. The screen to backup your phone contacts is:

Screenshot 2022-06-10 131058.jpg

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Message 6 of 13

Re: Digital Voice Hub Backup


@JSMills wrote:

Hi - I have just read the FAQs on Digital Voice which says my contacts will be stored on the hub and not my handsets/base phone (I am doubtful of this but let's assume it's true).and that if the hub is replaced or reset I will lose my contacts..


Do you think I just made it up for a laugh?

Don't come whingeing on here if you lose your contacts.

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Message 7 of 13

Re: Digital Voice Hub Backup

Thanks. Nice to know there is somebody who is never wrong.😉

I still find it hard to believe that the hub could suck all contacts out of my phone handsets. Anyway the hub backup doesn't work as it is supposed to. It saves to a file called hub.conf rather than allow me to name a file of my choosing (and one that is readable which hub.conf isn't. But maybe I'm doing something wrong (I occasionally do).

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Message 8 of 13

Re: Digital Voice Hub Backup

The hub is the DECT base station hence the obvious place to store contacts rather the individual handsets.

Are you sure you are using DV handsets and not an existing DECT system plugged into the green socket on the hub?

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Message 9 of 13

Re: Digital Voice Hub Backup

I am indeed using an existing system plugged into the green socket. Are we perhaps talking at cross purposes here?

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Message 10 of 13

Re: Digital Voice Hub Backup

Obviously if you are using an existing analogue system plugged into the green socket as opposed to Digital Voice handsets as your thread title implies, then your contact list will not be held in the hub.