Digital Voice... No new hub?

[sirjamesp]

I've had the final comms to say we'll be switched to Digital Voice in the next couple of weeks, all seems simple enough but... The info also says people will be sent a Smart Hub 2 if they need one (I do! My old Home Hub 6 doesn't have a phone port), but I've not received one or had any kind of notification that one is on the way.

Should I worry, or I do I just sit tight and one will appear in the nick of time like magic?

[jac_95]

Hi sirjamesp,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

I expect you to receive a new SH2 once a date for your DV switchover has been confirmed

[sirjamesp]

The date has been confirmed - it happens next week.

But no sign of a hub that is compatible...

[imjolly]

if you have had an actual date then I would expect SH2 to arrive a day or so beforehand.  you can phone CS 03301234150 and check

[ljm]

Mine arrived 5 days before switchover date. Hope that helps.

[ljm]

Mine arrived 5 days before switchover date.