Digital Voice Number has changed

[jkennedy1969]

Two weeks ago I reported an issue to BT about our Digital Voice number changing.  All out bound calls were being displayed as a Scottish number, I live in Belfast, and all inbound calls to our phone number are going straight to voicemail.  This was previously working for months with no issue until the 13 Dec.  While BT customer service are very polite they clearly have no idea what is going on.  They tried to port our number over again but said it was already on the system.  I don’t understand why it is so difficult for them to diagnose this issue.  I have done all the chasing on this, every day, I have received one call back from BT this morning.  Being to wish I had not moved.

[jac_95]

Hi jkennedy1969,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

try phoning 08005874787 and see if they can help you with digital voice

[jkennedy1969]

Thanks - I will try that.