Digital Voice Phone

[lmcdaid]

Upgraded to full fibre & digital voice last year. Today discovered cordless phones in house if you call don't ring out - have checked ringer on both base & handsets. Also if you try to dial out from them you get constant engaged tone. Have reset hub to no avail. Any suggestions 

[jac_95]

Hi lmcdaid,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

Is the cordless base con ected to the green phone socket on back of hub?

If you go to hub manager (enter 192.168.1.254 into address bar) and does it show phone number and active?