Digital Voice adapter won't pair with my Hub

[Glenwood]

My DV is activated and I then bought a Voice Adapter.  I can't get the adapter to pair with my Hub.  Am I doing something wrong.  I press the pair button on the hub, then press and hold for 6 seconds the pair button on the adapter - light starts to flash green more quickly as it should.  I am still holding the pair button on the hub but have released as requested the pair on the adapter as it says to only hold for 6 seconds.  The light flashes green for a while and then reverts to the slow green flash - so isn't paired. It's supposed to be solid green if it is paired.  I have also tried it by releasing the Hub pair button once the light is flashing a faster green, but still no luck.  Can someone help me as I can't see what else I can do

[jac_95]

Hi Glenwood,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[Bob1001]

@GlenwoodIt could possibly be a dud, BT will supply one of these free or a DV phone. As you have bought one and not received a free one from BT it would be worth contacting them and asking for a DV phone rather than an adapter.

[imjolly]

have you tried connecting adapter to socket near the hub then going into hub manager , select phone number and then see if you can 'see' adapter then pair adapter that way   if it pairs then just move adapter to socket which you intend to use - always possible that adapter is to far from hub for dect connection

[Glenwood]

Thank you- good advice

[google1901]

I've been informed DV will be upon us; in the meantime I need to prepare/confirm the BT DV phone adapter will link to routers (netgear) other than BT SH2. Given the adapter relies on WPS should I assume no issue ?

[imjolly]

The adapter connects to hub using DECT not WiFi so will not connect to different router. You need the SH2 connected to enable you to get DV

[google1901]

I'm afraid what you state is wrong. 

The DV Adapter User guide states it uses WPS to pair. Once 'paired' it can be moved elsewhere in the home....As this is WiFi it's no longer unique to SH2. 

[imjolly]

You are wrong

The WPS has a dual function with SH2 it connects WiFi devices but when being used for DV then it connects using DECT.  You connect the adapter to hub using DECT and once connected you can plug into convenient power socket and then connect an existing old style phone

There are numerous posts on forum about adapter connecting using dect

[Bob1001]

Whilst the adapters are Bluetooth and DECT I believe they are BTs own version and will only pair with the hub.