@cdownes , So what have you renewed is it Sogfast rather than Gfast which seemingly has no telephony or as Gfast with PSTN telephony ? , the most likely answer I’d imagine is that you have renewed as SoGfast with no telephony supplied at all , neither DV and definitely not PSTN , if you have been offered SoGfast with DV , that was what most people assumed BT would do for Gfast as it’s exactly the same migration journey as SoGEA with DV to get FTTC /PSTN customers off the soon to be retired PSTN but maintaining a telephone service .
When Gfast with a telephone service customers started not being migrated using the same process as FTTC it was intimated that SoGfast wasn’t worth the effort of making it DV compatible so Gfast with telephone had to change to FTTP or SoGEA with DV .
If you were or are Gfast with no BT telephone service are moving to SoGfast with no telephone isn’t the same scenario as someone with BT telephone and Gfast .
