Digital Voice not receiving calls

[nbon236]

Phone will only receive some incoming calls from mobile while others just show invalid number. All outgoing calls seem to be working fine. Please help. 

[Keith_Beddoe]

@nbon236 

I have asked a moderator to assist.

[PaddyB]

Hi @nbon236,

Thank you for posting. I'm sorry if you cannot receive all incoming calls. It sounds like the number hasn't been fully ported over to Digital Voice. If you send me your details, I'll be able to take a look at this for you and run a few checks.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy