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Message 1 of 9

Digital Voice on ADSL?

Hi, i placed an order to move to Digital Voice on my copper ADSL Line and was supposed to have been transferred on Friday(yesterday) .

I came home from work and my Home Hub 6 was showing an orange light. Today (Saturday), my Smart Hub 2 arrived. I connected that up and still an orange light.

I've rung BT and the agent didn't think Digital Voice was available on copper ADSL, and he's raised a case to investigate.

Anybody on here have Digital Voice on ADSL2+?

(My PSTN phone still has dial tone, but can't make any phone calls)

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Message 2 of 9

Re: Digital Voice on ADSL?

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Message 3 of 9

Re: Digital Voice on ADSL?

Well, it turns out you can't have DV on a copper ADSL line. BT have incorrectly placed an order for DV, by Ceasing my PSTN line,(which has also ceased my Broadband line).

They are now re-instating my PSTN line and I should have Broadband back in 7 days time.

I will then hopefully be able to reclaim my old PSTN number, which is currently sat on the IDV IP platform.

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Message 4 of 9

Re: Digital Voice on ADSL?

@davidg_croydon 

DV will be possible on ADSL, its just not available yet, so it cannot be ordered.

Personally I cannot see any reason why you would want to move to DV voluntarily.

You may have difficulty getting a PSTN connection back, as its no longer possible to request them.

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Message 5 of 9

Re: Digital Voice on ADSL?

Hello Keith.

That's strange as I thought that I was told here, categorically that ADSL DID support DV. I posed a similar question here some time ago. I realise that this would only go as far as the end of 2025 however.

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Message 6 of 9

Re: Digital Voice on ADSL?

@HHGTTG 

Its waiting implementation. I believe a few rural ADSL only customers will be trialled first. Its not really a priority at the moment, as there are loads of VDSL customers to do first.

There is no compelling reason for anyone to voluntarily move to DV.

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Message 7 of 9

Re: Digital Voice on ADSL?

@HHGTTG 

What is possible is to have Digital Voice with a Fibre To The Cabinet connection. ie copper still being used from the cabinet to the house rather than a full fibre FTTP connection.

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Message 8 of 9

Re: Digital Voice on ADSL?

PSTN re-enabled this morning. 4G mini-Hub due to be delivered today.

Broadband due to be enabled in a weeks time.

PSTN is still available to order if there is no other available option (No FTTC, FTTP, SOGEA or SOADSL).
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Message 9 of 9

Re: Digital Voice on ADSL?

Not for me it wouldn't as FTTP and FTTC are readily available but I DON'T want it until I have to i.e towards the end of of 2025. I'm not a chaser of stratospheric speeds, for my current and future uses.

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