Digital Voice stopped working

[Roberto21]

Hello,

I was wondering if anyone could help, as I am fairly clueless on this sort of stuff.  We have been on Digital Voice with no problems for a while now, but today I noticed I was getting no dial tone and on checking, the phone line adaptor was flashing red (the hub is upstairs, the adaptor/phones downstairs).  I have tried re-pairing the two devices and moved the adaptor closer to the hub, but just the same - a flashing red light on the adaptor.  Broadband is currently working fine.  Would anyone have any suggestions.  Thanks in advance for any help. 

[licquorice]

Does the hub manager show your phone number or display 'not configured'

[WSH]

Does the hub itself indicate that it is connected.  That is, does the management home page show your phone number or "service ready"?

Edit:  Ah, Licquorice beat me to it.

[Roberto21]

Hi

Thank you for replying.  It says 'Not Configured'.

[licquorice · Accepted solution]

Then you will need to call BT I'm afraid. 0330 1234 150

[Roberto21]

Okay, thanks again.

[Roberto21]

Just to check, resetting the hub would be pointless?

[licquorice]

Worth a try, but probably won't help.

[Roberto21]

Thanks again for taking the time to reply - much appreciated.