@colbartramwrote:
Thanks for confirming the roles of BT and Openreach. Although BT was my preference for fibre broadband, I did look for alternative suppliers using the Openreach fibre as you suggest. However, after having 'nothing for your location' responses from SSE, Shell Energy, EE, Now Broadband, TalkTalk, Plusnet and Vodafone, I reverted to BT. The reality out here is that there is hardly any choice, for whatever reason.
I used Online Chat with BT and actually signed up during the Chat because the agent said they would be able to supply a Master Socket and a splitter that would enable me to use my current BT phone. I also had email dialog confirming I could use my Netgear router for internet connection, with full context of my account.
When the Openreach guy arrived to hook it up, he dismissed the Master Socket I'd been sent as obsolete, and when I showed him the Chat transcript he said the agent didn't know what they were talking about. He also had not been made aware of the email dialog I'd had with BT confirming ability to use my Netgear stuff.
So I was left with the opposite of what I'd been led to expect.
The connections between Openreach and BT seem ropey; I had texts hours after Openreach had left, telling me he would be there shortly.
I appreciate this is off topic relative to me wanting something different from BT's standard offering, I'm just an unhappy customer.
If you have been told by a Sales Rep as part of a conversation to sign up to BT that you can use something you can't actually use, you "might" have cause to complain you were mislead. Have you tried to get out of your contract?
There are alternatives to the BT service, and BT now provide FTTP without landline (how you would migrate your landline away - so as not to loose the number - without it affecting the service, I am not sure).
Just a thought, depends how long you have been with BT for.
Kind Regards
CJT80
Say thanks by clicking the Thumbs Up icon. Have I resolved your issue? Click "Mark As Accepted Solution"
