Digital Voice without a Home Hub 2

[phit03]

Is it possible to have digital voice without a Home Hub 2?

I've ordered an upgrade to Digital Voice but I don't use my Home Hub 2 as it kept crashing when I set up port forwarding and gave up on BT fixing the problem as they wouldn't acknowledge there was a problem.

I now use a Netgear Orbi router with Wi-Fi satellites which works flawlessly with the same port forwarding setup.

There was no mention anywhere during the ordering process that a Home Hub 2 would be required for the Digital Voice service to work. It was only a bit later when I looked further that I found that the Home Hub 2 was mentioned.

I've tried to cancel the order but after 3 days apart from an acknowledgement that the cancellation request has been received, I've heard nothing and now the digital voice telephone handset has been dispatched.

[jac_95]

Hi phit03

ℹ️ Please take a look at the FAQs on moving to Digital Voice as it may help answer your question.

✅ You may also find that someone else has had the same query in the past. Here's a list of all the answered questions regarding BT's Digital Voice.

Please do post back if you've been able to find the answer to your question(s) or if you need more help from the community.

p.s This is an automated reply