Digital Voice

[Rochweb]

I have today received a letter saying I will be switched to Digital Voice within 30 days, when I contacted BT no one seemed to know about it or just said it is a promotion. Usual poor communication form BT checking the internet the switch currently going ahead is in East Midlands, Humberside and Yorkshire, not in Kent where I live. What a waste of paper . So I have wasted 30 minutes on a call to people who did not have the correct information, this does not show BT in a very good light.

[jac_95]

Hi Rochweb,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[RIC9380]

Digital Voice is currently being rolled out across many areas in the UK. It's not like BT will just switch everyone over in one fell swoop on 31.12.25. There are likely to be promotional events in areas other than those you have mentioned between now and the end of 2025. Have a look here: https://www.bt.com/help/landline/digital-voice-migration

RIC9380

[Rochweb]

I realise that but when a letter arrives saying I will be switched within 30 days, action needs to be taking, if its information or a promotion don't say service will be switched within 30 days

[jac_95]

What broadband package are you on? It does sound like the letter that is sent out to those just before they are migrated to Digital Voice.

Those that are on full fibre for example were included in the previous migration batches that started back in May 2023. So if you are on Full Fibre you'll probably be included based on that.

[Rochweb]

Unfortunately I'm not yet on full fibre, nor do I have a date, the only information I get from helpdesk is that it's a promotion but the letter clearly states my line will be migrated within 30 days

[StuartHK]

I don’t think it is a promotion.

I received exactly the same letter on the same day.  I’m Leicester based and I’m on FTTC.  This letter was a repeat of an email I was sent on the 2nd that was exactly the same as the letter.  (Fail to see the point in sending both but that’s for another thread).  This letter, in turn, was a follow up to the initial notification email I was sent on the 19th June.

Personally, I just wish they’d send me the SH2.  In other respects, my systems are already set up and ready to go.  Just be nice if they got on with it.

(Don't know what happended to my first post.  Tells me it loaded but I can't see it and it won't let me load it again due to "Post Flooding".  My apologies if this appears twice).

[Rochweb]

I didn't receive first notification and from what I can see I'm nowhere near the area of switchover. As a retired BT engineer it's nice (not) to see communications to customers has not improved