Digital phones

[Mygirls31]

Does anyone know what to do when there phones aren’t working because it  keeps saying synchronise data?

[VeteranISPUser]

Hi @Mygirls31   The chances are that the rechargeable batteries have failed and need replacing (very common). You can test with ordinary batteries but whatever you do don’t place the phone back on its charger until you replace with new rechargeable batteries.

[Mygirls31]

Oh many thanks , I’ll try more batteries  before I order new rechargeable ones . Thanks for the tip  

[Mygirls31]

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Unfortunately just tried new batteries not rechargeable but said the same .  

[Christopher_G]

Hi @Mygirls31 

Welcome to the community.

Have you tried restarting your router? It sometimes fixes problems like this.

Chris

[Mygirls31]

I have but still not working so frustrating

[imjolly]

if you go to hub manager 192.168.1.254 into address bar does it show your phone number and active  if so have you paired your DV phone to the SH2 base

[Mygirls31]

I’ve really tried but I don’t know what I’m doing . What’s happening is people can speak to me but when I go to press the green button on my phone it goes black and then says synchronising data . .it’s driving me nuts so reckon I’ll have to stop using land line 

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[imjolly]

Do you have an older style phone you were using before move to digital voice? If you do then connect it to green socket on back of hub and see if that works for you

[Mygirls31]

Actually bt sent me these digital phones just over a year ago so I no longer have any other phones