Digital voice and two phones

[cherry76]

I have recently switched to digital voice. One main phone connected to the hub downstairs and the cordless phone is connected using an adapter provided by bt upstairs.Before when the phone ring’s downstairs my husband will answer and I will pick up  the cordless one upstairs. Now when the phone rings I can only use one whichever one I pick downstairs or upstairs. I prefer to use the cordless one and it does matter which one I can reach quicker. After 5 rings, it goes to voice mail.I wish I did not renew my contract and waited for bt to make it compulsory being elderly. 

[jac_95]

Hi cherry76,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[licquorice]

See messages 19 and 20 in this thread https://community.bt.com/t5/Home-phone-including-Digital/Multi-call-option-Digital-Voice/td-p/231470...

Unfortunately there is no connectivity between the socket on the hub and the adapters.