Solved: Re: Digital voice incoming call issues - Page 4

Keith_Beddoe · ‎13-08-2023

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

Albate · ‎13-08-2023

Hi, I had the same issue.

You need to get on to BT as your number has not been ported over correctly.

c64z86 · ‎13-08-2023

Thank you! I wasn't sure if I should have started a new thread or not.

imjolly · ‎13-08-2023

Were you with a different ISP and moved over to BT porting your phone number to digital voice?

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c64z86 · ‎13-08-2023

No, I've been with BT for nearly 5 years, but I was originally with Talktalk before then though as my first ISP.

The only recent change is when I was upgraded to FTTP about 2 months ago, and was also upgraded to DV along with that which included getting a new SH2. I have one of the phones plugged into it, and the other into a BT adapter. Both phones get a dial tone and can make calls to landlines and mobiles with no problems.

In both cases I kept my number and ringing 17070 confirms that my number is still the same as it was pre-DV.

NeilO · ‎14-08-2023

Hi @c64z86, I'm sorry to see you're experiencing problems receiving calls from your friend. Do you know which provider they're with and are you aware of any other numbers that can't get through?

Thanks

Neil

c64z86 · ‎14-08-2023

No I'm not too sure which provider they use sorry, but the person that has been trying to get through is from the cemeteries division of Blackpool council if it helps ? I've been trying to sort some memorial arrangements for a family member. They could get through fine before DV and I checked if they used the area code and they seemed to do.

I'm not aware of any other numbers struggling to get through. I just know so far that mobile numbers seem to make it through fine. I wouldn't know if anybody else has struggled for sure.

c64z86 · ‎15-08-2023

Do you have any updates on this please?

NeilO · ‎15-08-2023

Hi @c64z86 we can raise a case to check that the number has ported over to digital voice, I'll send you a private message so you can reply with your details.

Thanks

Neil