Digital voice line, constant engaged tone

[Cathprotech]

That's excellent, thank you.

[Jane2018]

That is useful to know although as I pay for "call minder" if and when I get digital voice it sounds like that continues but without paying for it. I wonder what the chances are my bill will go down as call minder has in effect been incorporated into the service everyone has?

[imjolly]

@Jane2018 

I would go to MYBT and manage your package and then phone and cancel call minder as I doubt BT will

[Mooly]

Just to say thanks to all those involved in this thread. Today was my switchover day and I wasn't aware of 1571 being enabled by default. Wondered why my BT DECT phone would show the number that had called but no message. I was testing this myself by ringing it from a mobile.

Also wondered about the 'pulsed' dial tone and what that meant. Now I know.

Setting 1571 options to max ring time means the BT phone now gets in there first so all good.

There will be many who struggle with all this by not realising that 1571 will probably take priority over any answering machine or phone with that facility that they already have.

So thanks all 🙂

[Emma14]

This is happening to me. How do I listen to my voicemail please? So frustrating 

[imjolly]

Have you tried 1571?

[Emma14]

Yes, as my tone is continually engaged nothing happens.  It’s driving me crazy

[Emma14]

Would it also mean I can’t dial out please?

[Devonboy55]

Thank you, thank you, THANK YOU, Tim!
You solved the problem in seconds, after I had gone round in circles (both online and on phone) with BT, for a couple of hours...
Had new modem, UPS and VOIP installed yesterday (by a totally incompetent, know-nothing, couldn't care-less, sub-contract "engineer" - but that's a different story...)
We had no idea that Voicemail is provided by default with VOIP, hence the interrupted dial tone!
So all now fine - but wondering if I will be charged for VM, which I do not require (have own ansafone).
Thanks again, Tim!

[chrisjp]

"There will be many who struggle with all this by not realising that 1571 will probably take priority over any answering machine or phone with that facility that they already have."

Just go into the 1571 menus where you can select the number of rings before the BT voicemail answers and set this to maximum (I think its ten). Then set you own answering machine to a lesser number of rings. Your own answering machine will then always answer telephone calls first.