I've an issue with my new (ish) Digital Voice service. Since activation of my broadband on 24th April we have not been able to receive incoming calls except from BT/ee network. I have made numerous calls to the CS team who have diagnosed a variety of different issues including putting in new orders to port my number. Six weeks later I'm still at square one. And no further forward. Everyone at BT seems to think is a different issue. The latest is that they want to re apply for a new number (again!) but been informed may result in a loss of my old number.
Any help from the mods would be appreciated.
Was there any history to the number , like it was previously ported out from BT to another provider and then brought back , or that it was originally from another telephone company’s number range that was imported by you into BT ?, if so it may not be the conversion to DV , but a more general number portability issue.
If the number has always been a BT number , and the conversion to DV is simply BT PSTN to BT DV , then something has gone wrong that should be fixable…generally if it’s only some company’s that cannot get through with calls to your number , it’s a more general portability issue , not specifically DV, if other companies are , or have been involved , that can complicate things
I'm not sure who the original provider was. The line is 10 years old (new build property 2010) and we've been with various providers over the years with the old copper line including BT. When openreach installed fttp in our street a couple of years back we were already with sky broadband and continued fttp with them. The number move to DV (or whatever they call their DV service) went smothly. We then moved to Vodafone and now to BT.
I am sorry for the problems with your incoming calls.
It would be best if we looked into this for you and find out what the problem is.
I will send you a private message that you can reply back to my team on.