Digital voice not accepting mobile calls

[Cmorrison]

Hi, my mum recently moved address and when getting her phone line changed they upgraded her to digital voice( even though I asked for her not to be) which was frustrating as she is elderly and wasn’t able to do the set up herself. Once we got things up and running she can now only accept and dial out landline calls. No mobiles. How can this be fixed? She’s already had a no show form an engineer today. 

[jac_95]

Hi Cmorrison,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[StuartH]

Hi @Cmorrison 

Thanks for posting, sorry to read that your mother's service is being impacted after being changed over to Digital Voice, this sounds like a porting issue.

Please try contacting us again Fix broadband | BT Help 

Thanks

Stuart