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Message 1 of 13

Digital voice switch over

Hi, BT are switching me to digital voice on Friday but I still haven't received my free digital handset. Is this normal? Without a handset I will be phoneless. 

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Message 2 of 13

Re: Digital voice switch over

You can use your existing handset but plug into the green phone port on the back.

You'll need to order the free handset if you haven't done so already.  http://bt.com/DVequipment

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Message 3 of 13

Re: Digital voice switch over

Deleted.

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Message 4 of 13

Re: Digital voice switch over

I get number not eligible even though BT contacted me to offer the upgrade and the website says 'just plug in your new home phone (that we’ll send you for free) and you're ready to go.

 

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Message 5 of 13

Re: Digital voice switch over

Sometimes it takes a while for the check on https://www.bt.com/DVequipment to update. You can also get it by texting the word HANDSET to 61998. Or calling CS up too if having issues.

https://www.bt.com/help/landline/digital-voice-migration

In the meantime, once your Digital Voice service is enabled,  you can just plug your existing phone into the green phone port on the back of the Smart Hub 2.

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Message 6 of 13

Re: Digital voice switch over

My offers offered me a new package, slightly cheaper with new features full fibre guarantee and digital voice. I am libe chatting with BT who say the new features will be at some point in the future even though they were included in the offer 😞

 

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Message 7 of 13

Re: Digital voice switch over

What do we do if the router is in a cupboard and the phone is in another room? You say just plug your phone into the green phone socket on the Smart hub 2 - but we would need a long cable to do that!

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Message 8 of 13

Re: Digital voice switch over

@DesOrc 

That is what the BT Digital Voice Adapter is for.

https://www.bt.com/help/user-guides/phones/digital-voice/digital-voice-adapter

You can ask for one free, instead of a BT phone.

 

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Message 9 of 13

Re: Digital voice switch over

Ask where? we have been online chat with BT for 30 minutes who are trying to "upgrade" us - they do not seem to understand about Digital Voice and "free" equipment

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Message 10 of 13

Re: Digital voice switch over

Click on the link in message 2 and follow the prompts.

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