Digital voice upgrade

[IKP1884]

I'm an existing BT customer who just been upgraded to digital voice. Should I have received a new Smart Hub 2, as all I got was the EE hybrid box, a WIFI disc and a digital home phone?

[jac_95]

Hi IKP1884,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[jac_95]

@IKP1884 

If you were already sent a have BT Smart Hub 2 before then you can just reuse that.

A new one would have only been sent out if it was on record that you didn't have one before.

[imjolly]

Do you already have a SH2?  If so then there is no need for another SH2

[IKP1884]

I've never been sent a Smart Hub 2, I've got a BT Smart Hub Router like this one but I'm not sure of the model number.

[licquorice · Accepted solution]

You need to call customer services and request a Smart Hub2.
0330 1234 150

[jac_95]

Does it have a phone port like this on the back shown in image below (green)

If not then it won't be the smart hub 2. You'll need to call CS to send one out. Until then you won't be able to use digital voice 

[IKP1884]

Hi,

No, it has everything apart from the green phone port. So at the moment I have internet access but no voice line. If I bought one of the Digital Voice Adapters, would that fix the voice line problem until I get a new SH2?

[jac_95]

Unfortunately not, the BT Smart Hub 2 is needed for it to work 

[licquorice]

Just call CS