Number not recognised

[Domgod]

Was moved to Digital Voice, then upgraded to full fibre. Since then (January 2022) my phone can make calls, but my phone number is not recognised and cannot receive any calls. I have spent many hours on the phone and it appears all is set up ok, but despite this still not recognised. I was told probably a porting issue but no one seems to know how to resolve this. I cannot divert my calls as my number is not recognised and have missed some hospital appointments now. I really need this sorting . Any help please

[jac_95]

Hi Domgod,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

have you tried phoning the FTTP TEAM 08005874787 who deal with DV and FTTP

[Domgod]

Yes I have phoned them several times, they kept reporting it’s fixed when it’s not. Very frustrating 

[Domgod]

Managed to get someone with a landline to call and it worked, so it appears it in only Mobil’s that get the number us not recognised.

any thoughts 

[NeilO]

Hi @Domgod welcome to the community and thanks for posting, I'm sorry to see you've had problems receiving calls since moving to digital voice. That does sound like a number porting issue if it's only affecting mobiles that call your number, these can be tricky to get sorted and I'm sorry the helpdesk hasn't been able to fix this for you.

I'll send you a private message so you can get in touch with the moderation team and we'll be happy to get that looked into. 

Thanks

Neil