I’m a BT customer and shareholder, I’m not a BT employee , I’m not an employee of anyone , hence spending way more time contributing here than I should , I wouldn’t call myself a BT ‘fan’ as such, I would argue that I have an appreciation of the way BT are obliged to operate, with regulatory interference, which in many cases results in problems , because of the mandated way BT have to interact with their suppliers.
I certainly don’t have any ‘inside knowledge’ of your account, it’s simple deduction from what you have previously posted that leads me to offer my opinion on what is and isn’t likely to be cause of the issues you face .
Its a matter of fact that once the executive level complaints people get involved the BT Mods on here ( they are the only BT employees ) defer to them , which makes sense ,so once you decide to go down that particular route , apart from ( hopefully ) closing the thread with the resolution, this forum becomes something of a dead end .
Lastly, given your post is entitled ‘ Does Digital Voice work with FTTP ‘ when there must be hundreds of thousands, if not millions of BT customers on FTTP using DV , what else could it be but a flippant question , a reasonable definition of flippant is , ‘not serious , in an attempt to be funny or to appear clever’ .
You already know that ( unfortunately ) you are one of a small number of customers that had or are having problems with DV , it’s the exception not the rule.
As I’m genuinely trying to be helpful, if it is the case that you would be happy enough with any phone number provided via DV ( although ideally you would prefer your original number ) , if it’s not essential, then has that been made clear to BT ? , providing a DV service without a specific number should be easy enough.
As far as the BT representative claiming that the number you had would be provided, perhaps they were mistaken, there isn’t enough information to make a judgement, did you move within the same exchange area ( even though FTTP isn’t defined by exchange areas ) , did you use the home mover service , was the cease if your FTTC/ADSL linked to the FTTP provide , perhaps it was possible but the 30 day limit between PSTN to DV migration ( when it is possible ) has been exceeded, as far as those questions ,there isn’t have enough information on which to offer an opinion.
Obviously you have not received good service, I’m certainly not suggesting you have , but posting the same information continually, adding to other posts , or starting new ones , may be cathartic, but are ultimately a waste of everyone’s time .
