Downgrade calling plan

[Andrew600]

Can anyone say for certain that moving from unlimited calls to payg will not trigger a new broadband contract?

I know it’s an add on and shouldn’t, but the first thing I’m met with before checking out is

“I agree to the terms and conditions and would like my contract to start as soon as possible. On 31 March each year the monthly price shown for your broadband plan will increase by £3”

That tells me nothing about what I’m trying to do and the terms and conditions don’t seem to clarify anything

I’d rather waste the money than extend my very expensive broadband contract and have been caught out by BTs poor, verging on misleading, wording in the past.

[Kodikid]

It will definitely trigger a new 24 contract.

You need to insist that you don't want this to happen and get it in writing.

  The call staff are a devious lot so a verbal confirmation is a massive no no.

[Andrew600]

Wow! Thanks.

That’s not the answer I was expecting, but not surprising either.
I was doing it online as my last experience of the call centre agents matches your opinion perfectly and I have no wish to repeat it.

I’ll stay with what we have until the end of contract then. It will be cheaper in the long run once I either renegotiate or switch providers.

[licquorice]

@Kodikid strikes yet again with his erroneous information.

[iniltous]

Call plans can be changed monthly , you can go from Unlimited minutes to PAYG then Unlimited etc ,  changing one to the other every  month if you desired, it doesn’t affect the term if the broadband

[imjolly]

have you tried going to MYBT and changing your add-on call plan to PAYG?

[Christopher_G]

Hi @Andrew600 

You can generally change your calling plan without renewing your contract. There is an exception, though. If you're moving from an Unlimited Weekend Calls, Unlimited Evening & Weekend Calls and Unlimited Anytime Calls plans and want to move to one of our new Calling Plans such as Unlimited, you’ll need to regrade your package with us.

You can find some information around this, and how to do it online yourself, here on our 'What are the BT Calling Plans and how can I change to a new one?' help page.

Chris

[Andrew600]

@imjolly 

I don’t have an option to do that.
Unlimited calls is not itemised separately either. It’s listed in my bill as part of the broadband package and always has been. I’ve been caught out by this before and it’s what is making me very hesitant.  

A heavily redacted version of my bill looks like this

Broadband package

Your regular charges

20 Jun - 19 Jul

Broadband Package

Fibre Halo 3+

Your contract ends on 

Unlimited Minutes Calling Plan£12.50

Make unlimited calls to any UK landline number or UK mobile, day or night.

[imjolly]

do you not see it when going to MYBT then my products  unfortunately I no longer have calling package but I can see my other products

[iniltous]

You are on a modern calling plan Unlimited Minutes, the previous Unlimited Anytime plan may have caused issues but not the one you are on .