Elderly gentleman with hearing impairment

[Rosmy]

Dear Sir/Madam,

We have just received a letter from Bt about the new BT Digital voice system. I write on behalf of my 84 year old husband, who has a hearing impairment, heart condition and no knowledge whatsoever of IT. Could you please send an engeneer to visit us and set up our newly sent Smart Hub 2 (currently we are using the old Hub 5) so that we can plug in our phone?. We have 4 BT cordless phones in our house so that we can have a chance of not missing calls. We do have BT broadband. Our grandson set it all up for us. Unfortunately he has moved to Dubai for a job promotion and can no longer help us with any IT issue. We are starting to panic because we don't know what to do. We are both pensioners hence we cannot afford to pay the engineer for this service. Our families live abroad and we need to keep in touch with them on a regular basis. Many thanks in advance for all your support and help. kind regards.

[Keith_Beddoe]

@Rosmy 

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150

A moderator may respond here.

There is a FAQ here https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-FAQs/td-p/2207485

All you need to do is to plug the base station of your cordless phones, into the phone socket on the back of the Smart Hub 2, and it should work as it did before.

[DavidM]

Hi @Rosmy and welcome to our community.

I'm sorry you're having problems setting up the Digital Voice. If 150 can't help I'll be happy to take a look for you. I've sent you a private message so please check your inbox and drop me a reply.

Cheers

David