Essential Voicemail with Digital Voice Problems

[marmitesandwich]

I have had BT FF for a couple of months now, using Digital Voice via my existing cordless DECT phone system and the analogue phone port on the Smart Hub 2, and the free "advanced" BT handset. I now want to try out the BT features for voicemail. I can dial 1571 with the new advanced handset (or my analogue phones) and access the voicemail menu. I have set up PIN, mobile number for sms notification and "short ringing period".

Problem 1. However, the BT voicemail does not cut in for calls received, and after an hour or 2, when I dial 1571 again, the ringing period has reset itself to medium. This has happened multiple times.

Problem 2. If I go to the myBT website and attempt to "manage voicemail", I get "Sorry, we can’t get your account details at the moment"

Suggestions for solutions welcome.

Marmite.

[jac_95]

Hi marmitesandwich,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[marmitesandwich · Accepted solution]

All seems to be working today. Crisis over, but the experience doesn't fill me with confidence about BT products. It isn't the first time I have had a similar experience.