Every day telephone empty phone book

[healer002]

I’ve bought an Everyday telephone with basic call barring  from Currys yesterday,  and put in some stored numbers, yet the “phone book” button states it’s empty when pressed.

I then tried to put in the numbers again but  it then says  it’s a duplicate entry.

[Keith_Beddoe]

@healer002 

Welcome to this user forum for BT Retail phone and broadband customers.

Is it this one?

https://www.bt.com/help/user-guides/phones/landline-phones/cordless-phones-with-answer-machine/every...

Try the helpdesk.

Product helpdesk information

If your phone is within warranty:

By phone: 0800 218 2182

Monday to Friday 9am to 5.30pm, Saturday 9am to 2pm

By email: Click here for email support

[healer002]

Yes that’s the one.

[Keith_Beddoe]

If you have read the online manual, and still cannot get the function to work, then give the helpdesk a call, as they are the only people that can provide support.

This forum provides support for BT Retail broadband, and issues with the phone service, whether delivered by PSTN, or BT Digital Voice.

[rbz5416]

Maybe try a factory reset of the base as per P.32 of the manual.

[healer002]

Thanks but it hasn’t worked, still says I have double entry when I try and put phone number in.

[Keith_Beddoe]

Speak to the helpdesk, I am sure they will point you in the right direction.

One advantage of the helpdesk, is that they would be aware of any misprints in the manual, that may be misleading you,

[CliffWM]

I had a similar problem trying to add a number to the Phone Book and getting a Duplicate Entry error message. The number that I was trying to add was not in the phone book or call list but I found it in the Call blocker > Black list. I don't know how it got there but deleting it from the Black list meant I could then add the number to my phone book without getting the duplicate entry error message.