Is there any way to speak to someone at BT who actually has the authority to DO something rather than just show empathy?
After BT failed to deliver digital voice they've started the process again - fair enough. But, they're sending me another Smart Hub 2 (which I don't need) AND charging me a one off delivery and connection fee of £11.99.
Rang the number provided and waited THIRTY minutes for the call the be answered. Told to reject the HH delivery, which means I have to stay in otherwise they'll leave with a neighbour, which means I'll have the hassle of returning or being charged; and, after some back and forth told they shouldn't have charged me anything.
Now for the best part. After waiting half an hour to speak to someone I'm told they can't just cancel the charge, I have to wait until the end of June, then when my bill arrives I have to call them AGAIN to dispute it. This enforced change in service has cost me hours of hassle and inconvenience, with more to come, to resolve THEIR mistakes. Agents are always very polite (as am I - it's not their fault) but the processes they are bound by are ridiculous. I don't want to write, I want to speak to someone with the authority and power to do something. HELP!
