I would like to thank a BT employee who was amazing.

[kevinmillard]

My dads phone line was crackling, so I contacted an BT who sent an engineer out.

The engineer (Alfie) left my 91 year old dad with NO line , he did not check it was working after he left

I phoned BT fault report at 8.30pm and spoke with Raja Khan who was amazing , I would like to pass my thanks on to Raja and his manager, who escalated the fault as a welfare case and got another engineer ( Lloyd) out at 8.30 am the following morning to sort the problem 

[Keith_Beddoe · Accepted solution]

@kevinmillard 

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators, who may offer to help.

Try calling 0330 1234 150

You can message BT using the "message us" links on the help pages. That is usually effective.

https://www.bt.com/help/contact-bt

[kevinmillard]

Thank you for the reply and the link Keith, it's nice to thank people who do a great job, so I'll use that route, regards kev