Flashing Screens on Bang & Olufsen handsets when using Digital Voice

[Chris-Oxford]

Hello

I've just started to use Digital Voice and I've plugged our Bang &Olufsen PSTN base station into the back of the BT router as instructed by BT. The B&O wireless handsets all work fine except in one important aspect. When the landline is not in use, the screens on all the handsets constantly flash by lighting up, then dimming. It's driving us all mad particularly at night in the bedrooms. Can anyone suggest a fix? I've already tried a filter but without success.

Any ideas would be much appreciated.

Chris-Oxford

[jac_95]

Hi Chris-Oxford,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[licquorice]

If you unplug the base station from the hub do the handsets still flash? Is it only whilst the handsets are in the base station and charging cradles?

[Chris-Oxford]

Hi

Thanks for your response. Yes, when the base station is not plugged into the hub, the handsets are still flashing. Very odd! They flash even when not in their charging cradles.

Any ideas?

Thanks

Chris-Oxford

[licquorice · Accepted solution]

Nope, but the problem isn't with BT if it still happens when disconnected.

Interestingly I have noticed recently that my Panasonic handsets do something similar.

[Chris-Oxford]

Hi All

Since using BT Digital Voice, my B&O handsets now flash because I realise I'm now receiving missed call and other alerts which I wasn't receiving before Digital Voice was installed. It seems I have much superior  interactive than I had before. Well done BT!