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RobbieMac
Moderator-Retired

on ‎12-12-2022 9h57

876 Views
Message 11 of 13

Re: Horrendous customer service

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Hi @TheBronster

Thanks again for sending over your details.

Sorry for all the problems and the delays with your order.  I am pleased to see all is activated now.  As the guys have confirmed above - you are entitled to auto compensation for the delay and missed appointments.

I have sent you a message privately with a full breakdown of what that means for your order.  As this is sorted I will go ahead and close this off from here.

All the best,

Robbie

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MisstickMeg
Aspiring Contributor

on ‎12-12-2022 18h13

847 Views
Message 12 of 13

Re: Horrendous customer service

Go to solution

@gg30340 

Thanks for a useful reply. 

Automatic compensation seems to be rather hit and miss.

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TheBronster
Aspiring Contributor

on ‎13-12-2022 0h13

810 Views
Message 13 of 13

Re: Horrendous customer service

Go to solution

I am reporting in to say that Robbie fixed this problem completely for me - got the person out to connect after all the previous delays and everything is working now. He also arranged compensation for the missed call outs etc. Very impressed with him. Many thanks Robbie! 

 

Bron

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