How do we maintain a phone line for our phone

[Ttebroc]

Unknown to me we were moved over to digital voice.  This is no use as the Internet is not always working and EE signal is very poor.  So since Saturday (now Tuesday) unknown to us we have not had a telephone!  Both our Mothers are on emergency bracelets and this relys on a phone call to go and help them.  What can we do to rectify this situation.  I have heard about the power pack which we have but it has just lead to the Hub failing so not a reliable system.  How do I get a working phone line? 

[jac_95]

Hi Ttebroc,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

you must have been advised you were being moved to digital voice as this does not happen without notice.  which broadband do you have FTTC - fibre to street cab and copper line to home or FTTP fibre straight to your home and you have something like this

if you have been moved to DV then no going back to old style copper

[-Richie-]

BT have a Digital Voice handset which switches to the EE mobile network if the broadband signal was to fail (power cut or BB fault etc), I don't know how much it costs off the top of my head, get in touch and see what they can offer.

[Ttebroc]

The mobile network EE is not the best in our area so can't be relied on.  We did have a power pack but it's failure led to us losing our Internet for four days.  Hopefully BT will replace this but I believe we have to buy a replacement!  So reliance on the full fibre which we have is still but us at risk. 

[Ttebroc]

I must have missed the information and certainly did not notice the change in the bill that we were not having a land-line anymore.  We are full fibre as mobile signal is poor and to use phones we have to use the WiFi boost to use them!  All mobiles are EE luckily.

So still without a phone system that I pay for! 

[imjolly]

@Ttebroc 

By you didn't notice in your bill that you do not have a landline do you mean a reduction for line rental?  This is a total misconception and there numerous posts about this.  You need to have a line whether that is copper or fibre for your broadband to work and for years now that is included in your broadband package. You then decide if you want to make/receive calls on home phone then you need a call package which is either PAYG, 700minutes or unlimited 

[licquorice]

Have you plugged your phone into the green socket at the rear of the BT hub rather than your master socket.