I am only person who is getting Digital Voice

[Dorsetyahoo]

Hi I am supposed to be getting switched to Digital Voice next week and a new phone has arrived so all seems to be in order apart from the Hub 2 which is on its way.  However I can't find anyone else in the village who is getting it or has even heard of it (this includes BT and none BT customers)  so why am I singled out for this?

[jac_95]

Hi Dorsetyahoo,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[Les-Gibson]

Digital Voice is a BT product so those not on BT can be forgiven for knowing nothing about it. Of those who are BT customers, only those on fibre will be switching to DV which is being rolled out not introduced en mass

[-Richie-]

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@Dorsetyahoowrote:

 However I can't find anyone else in the village who is getting it or has even heard of it (this includes BT and none BT customers)  so why am I singled out for this?

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Not yet anyways, the migrations are done in batches and not by area, somebody will always be the first, it also depends on the type of broadband you have compared to your neighbours, FTTP was first, then FTTC, new customers and regrades are also now part of the migration, ADSL and line only customers will follow.