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Message 1 of 4

Included 700 minutes billing issue

I just upgraded my plan and here's the summary. The upgrade blurb says (as can be seen in the summary) that a 700 minute calling plan is included in my broadband and digital voice home phone charge. The problem is, it also shows another 700 minute plan as an addon (which was how it was before this upgrade). It looks to me that not only don't I need the addon anymore, but that it shouldn't have been included. Anyone have any views on this?

Package summary
BT Halo
  • BT Halo 3
Broadband
  • Full Fibre 500 with Halo 3
Digital Voice Home Phone
  • 700 minutes
Digital Voice Home Phone add-ons
  • 700 Minutes Call Plan
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Message 2 of 4

Re: Included 700 minutes billing issue

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Message 3 of 4

Re: Included 700 minutes billing issue

All calling plans are addons, BT packages don't include any inclusive minutes anymore, so it is correct, maybe just confusing how it's shown.

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Message 4 of 4

Re: Included 700 minutes billing issue

Thank you.
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