Issue with landline number port

[ls2]

Hi, 

My mum was with BT which she has been for a few years. She was offered a deal with Sky and they agreed to port her number over from BT. However this didn't happen and Sky haven't been helpful at all in the situation. She has now placed an order with BT to move back. They have said they won't be able to get her number back until she goes live with BT again. She has a random number on her order confirmation showing. 

We did call up to confirm and they said nothing could be done until she has gone live. Just concerned she won't be able to get it back. Her go live with BT is within the 30 days I have seen on this forum. However she was on digital voice with BT and will be again this time. 

Is there a specific department within BT we need to be speaking to? 

Regards

[jac_95]

Hi ls2,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

You need to phone CS 03301234150 for assistance 

[Rach_H]

Hi @ls2,

Welcome to the Community!

I understand you must be very concerned about your mum getting her number back, especially after what has happened when she's moved. We aren't able to move numbers until a number is live, but one she is up and running then the team will absolutely be able to help. Right now, there will just be a number assigned as a placeholder, while the order goes through.

Rach