<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
Hi @Imurray, that's great news and I can see that you dropped NeilO, who was dealing with this for you, a private message to update him. He'll be happy it's back working for you and he's be back in the office tomorrow morning.